Privacy Policy, GDPR & Cookies

Who are we?

The Sŵn Y Môr is an independently owned hotel that is situated in Llandudno, North Wales. Our website addresses are: 

  1. https://swnymor.net
  2. https://swnymorhotel.com

The privacy of your personal information is important to us and we take the security of this information seriously.

How do we collect information from you?

We may collect information from you in the following ways:

  • Website: When browsing any of our websites, your general location and IP address may be collected. You may also choose to voluntarily provide your name and email address on one of our ‘contact us’ or ‘newsletter’ forms.
  • Phone &/or Email: You may choose to voluntarily provide ‘personal information’ to us over the phone or by email.
  • Reservations: When making reservations via any of our websites, you will be transferred eviivo.com (Booking Manger). Eviivo’s privacy policy is available on the reservation page under the section ‘Pay Now’ prior to making a reservation.

What type of information do we collect from you & how is it stored?

Any personal information we might collect from you to manage a reservation could include your name, address, email, telephone numbers and credit/debit card details. This information will be held by our booking agent ‘Eviivo’, who specialise in the secure online capture of information. The privacy policy of ‘Eviivo’ can be found here.

If you have volunteered your personal information for the purposes of receiving regular updates from us in the form of a newsletter &/or update, your name and email address will be held by ‘MailChimp’. The privacy policy of ‘MailChimp’ can be found here.

How your information will be used.

We may use your information to:

  • Improve our websites by analysing the location of people accessing our websites & which pages are being visited
  • Manage your reservation
  • Contact you prior to your stay
  • Process any payments in line with the terms & conditions of your reservation
  • Proactively seek your comments on the service we have provided
  • Notify you of any changes to our services
  • Send you communications that you have requested or are in line with the terms & conditions accepted during your reservation

Who can access your information?

Your personal information will be accessible via a secure system managed by ‘Eviivo’. Only authorised employees at the ‘Sŵn Y Môr’  & ‘Eviivo’. The information will only be accessed to manage your reservation in line with the booking terms and conditions.

How you can access and update your information

The accuracy of your information is important to us and if you would like to access or amend any of this information, please contact us in the following way:

Who do we share your information with?

In order to provide the services you have requested, some of your information will be shared with:

  • Eviivo: We will only share the personal information you have voluntarily provided to manage your reservation. The privacy policy of Eviivo can be found here.
  • MailChimp : We will only share your name and email address if you opt-in to receive regular newsletters &/or updates from us. The privacy policy of MailChimp can be found here.

At any time, we may also disclose your personal information to the relevant authorities (e.g. police, customs, central banks and tax authorities) &/or insurance companies where we are required to do so by law or to comply with any legal obligation or requirement.

What are your rights?

You have the right to request a copy of any personal information we hold about you. You also have the right to request that your personal information be rectified and/or deleted from our systems. You also have the right to withdraw any consent previously given to us with regard to the collection and processing of your personal information.

There may be a legal obligation for us to hold your personal information (e.g. invoice/receipt information and the requirement to provide guest registration information to local health & safety or police authorities). In these instances, the minimum information required, including Personal Information, shall be held until the legal requirement expires.

Our security procedures mean that we may request proof of identity before we are able to disclose any personal information to you.

How do I make a complaint about my personal information?

Under the terms of this privacy policy, personal information may be passed to third parties. If your request &/or complaint arises as a result of a third parties actions, you may need to direct your requests to the third party directly.

If you wish to make a complaint about the Sŵn Y Môr Hotels data protection and privacy policy, including the rights given to you under GDPR, please contact us by phone, email, letter or fax. We do not require complaints to be made in writing. Wherever possible, complaints will be dealt with promptly, and you will receive a response in under thirty (30) working days.

If you are dissatisfied with the outcome of your complaint, you may choose to escalate the complaint by contacting us at swnymorhotel@hotmail.co.uk. A response to an escalated complaint will be made within a further ten (10) working days.

Our contact details are as follows:

 Cookies

We use cookies to provide website functionality, analyze traffic and enable social media functionality. This information is used to assist us in providing an effective service by analysing how our websites are used to make our websites more user friendly.

From time to time, we may allow third party advertising companies to display ads on our websites. These companies may employ cookies and action to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. For more information about this practice, please visit the Network Advertising Initiative website (//www.networkadvertising.org).

We ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our websites. By continuing to use our websites, you consent to our use of cookies.

You can erase or block cookies from your device and your device manual or help information for your browser should tell you how to do this. If you block or delete cookies, you may not be able to use all the features of our websites or you may find the Website less usable.

Legal Information

This is a United Kingdom website and is subject to English law within the United Kingdom.